ABOUT CARNELIAN PROPERTY MANAGEMENT NEWCASTLE

​From the moment we met Natalie & Paul we knew we were in safe hands. They have expertly guided us through the Landlord process & made it all very friendly & easy. We are delighted to be working with a small family run independent business & we get to deal with the same person who we first enquired through.
- T. Chesworth

We are a family-owned and run Newcastle business. We grew up here, bought property here, and started our company here - growing consistently and successfully since 2011. 

As a team of four lead by a husband and wife duo with significant business experience inside and outside of real estate, we are often told we are a breath of fresh air from the impersonal, "real estate machine" service provided by many real estate agencies. ​

When you speak with us, you are speaking directly with the owners of the business (both licensed real estate agents) - not a revolving door of property management contacts, a call centre, or an online-only entity.

We’re landlords and we're home owners. We’ve also been long-term tenants. We know all sides of the rental property management environment with intimate knowledge of the greater Newcastle and Lake Macquarie rental property markets.

​I have nothing but great things to say about Natalie and Paul! They have been extremely responsive, professional and caring throughout the entire process; taking extra time to ensure that my fiancé and I felt comfortable and understood everything we needed to, as this was our first time renting out a property. Nothing is ever a problem, they are easily contactable and just generally great to deal with!
- B. Hayden

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Natalie Doolan
​Director and ​Licensed Real Estate Agent

​I would happily recommend Natalie at Carnelian property management, I always prefer to support a family run business local to the area over the big agents and the service I receive is exceptional and very informative .
- M. Neill

In 2011, Natalie co-founded Carnelian Projects Pty Ltd with her sister Kerri-Ann, providing property management services in addition to new house and land package sales.

After more than 5 years, increased demand and renewed focus resulted in  the creation of an independently operated business, and Carnelian Property Management Pty Ltd was born. 

Immersed in real estate from a young age, the business Natalie has built continues to succeed based on her dedication to and strong relationships with her investors. 

As Director and owner of the business, Natalie holds a Real Estate Agent Licence which arms her with a significantly higher level of training and accountability than many property managers employed within the industry. 

Natalie has built around her a team of professionals including licenced and highly experienced tradespeople, legal support and administrative assistants – backed by industry-leading cloud-based property management, financial and reporting systems. 

During rare downtime from the business, Natalie loves nothing more than a glass of Marlborough Sauvignon Blanc and a breeze off the lake. 

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Paul Doolan
​Marketing and Growth Manager
​​Licensed Real Estate Agent

​Highly recommended. Natalie and Paul are definitely on the ball when it comes to property management. As landlords we couldn't be happier with their service. They marketed our flat really well and found great tenants after only one open day.
- B. Kendall

Paul completed an Honours Degree in Marketing and Enterprise and wrote a thesis on internet advertising 7 years before the first iPhone. He has since worked with the likes of Toyota Australia, the Seven Network, Whirlpool Corporation, Mercedes Benz and closer to home the University of Newcastle. 

Having also attained a Real Estate Agent Licence, Paul has significant experience managing business and investment growth while maintaining exceptional customer service processes. 

Within Carnelian, Paul shapes the marketing of our investors' rental properties, runs regular rental market analysis for discussion with our landlords and frequently publishes articles as education and commentary on the Newcastle property management industry.

Outside Carnelian, you'll most often find Paul hiking, playing music, or working an espresso machine.

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Carnelian Property Management are a breath of fresh air. I cannot say enough praise... I can’t compare to any other property management I have experienced and dealt with. Carnelian strive to satisfy their tenants and go the extra mile in every way.
- A. Everlark

Emily Eaton Smith
​Property Manager

​Emily brings to the team an exceptional customer service manner combined with a genuine interest in property management - a rare find! 

With 5 years experience working within a busy retail environment, honing an ability to work under pressure and manage customer expectations of all kinds, Emily reignited her passion to progress her career in property management. 

Her communication skill and level of empathy provide a perfect fit for the team and Emily enjoys the ability to regularly help both tenants and investors alike.

Having attained a Real Estate Certificate as well as qualifications in hospitality, Emily plays a lead role in tenant liaison and maintenance management, as well as day to day administration within the business. 

When not in the office, Emily explores her talent for flower photography and spending time with family. 

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Fantastic service from Carnelian. They don’t miss a beat, and as I currently live in Singapore it’s important to have reliable management. Highly recommended for managing your properties.
- M. Shaw

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