Updated Tenant and Landlord Support Measures During COVID-19

In light of the recent heightened COVID-19 case numbers throughout NSW, new temporary measures have been put in place to support both tenants and landlords who are financially impacted as a result of COVID-19. 

Specifically, these measures have been introduced to prevent financially impacted residential tenants from being evicted and to assist landlords who agree to renegotiate rent.

The latest information related to these residential tenancy support packages is found on the NSW Fair Trading website, while a summary is as follows. 

Freeze On Evictions For Eligible Tenants

​Eligible COVID-impacted residential tenants (see definition below) who cannot meet their rent payments will be protected from eviction during the moratorium period commencing from 14 July and finishing at the end of 11 November 2021 (previously 11 September 2021).

A landlord or agent may continue to seek a termination in other circumstances including:

• Sale of premises
• Illegal use of premises
• Damage to property
• Hardship
• End of fixed term agreement
• "No grounds" terminations

​What Are "Eligible COVID-19 Impacted Tenants"?

​To be eligible for the protection against eviction, a tenant needs to:

1. Show that rent paying members of the household are impacted by COVID-19 and have lost employment, work hours or income or have had to stop working because they or other members of their household (or in their care) were/are ill with COVID; and
2. Show that the household’s take home weekly income has reduced by 25% or more (including any government assistance received) compared to the weekly income received in the 4 weeks prior to 26 June 2021; and
3. Continue to pay at least 25% of the rent payable.

The protection against eviction for rental arrears applies to all tenancy agreements, including informal, unwritten agreements.

​Can A Tenant Be Terminated For Reasons Other Than Rental Arrears During This Freeze?

​The freeze on evictions does not apply to terminations for reasons other than rental arrears.

​What Financial Support Is Available For Landlords In NSW?

The Residential Tenancy Support Payment has been increased from $1,500 and now provides up to $4,500 per tenancy agreement. Landlords who have already claimed up to $1,500 or $3,000 can make a further claim for reduced rent up to a total of $4,500.

Important: Applications will open from Friday, 24 September 2021 for additional payments of up to $4,500. If you have already lodged an application for $4,500 it will be held and processed from 27 September.

This payment will be available for landlords who agree to reduce the rent for COVID-19 impacted tenants from 14 July 2021.

The amount for each landlord will be capped at the rent reduction that is passed onto the tenants, or $4,500, whichever is the lower.

Landlords can make separate claims for each premise they own.

Landlords cannot ask tenants to repay the reduced amount of rent that has been paid to them under the residential tenancy support payment or land tax benefit.

There are also a range of other financial supports available. See nsw.gov.au for further information. 

​How Can A Landlord Apply for Financial Assistance?

​A landlord can claim either the Residential Tenancy Support Payment or the COVID-19 land tax benefit (which is an offset of the land tax liability equal to the rent reduction granted), but not both.

For the purpose of a payment, Fair Trading will need to be satisfied there is a residential tenancy agreement in place such as a lodged rental bond and/or a written agreement.

As at the time of writing, Fair Trading have advised that an online process is being set up to allow landlords or agents to claim the assistance which is paid direct to the landlord or their managing agent. The system will take a couple of weeks to be available. Fair Trading will update agents and landlords as soon as it is available and this information will also be available on the NSW Fair Trading website. 

Further information and updates regarding the updated measures for landlords and tenants during COVID-19 may be found on the NSW Fair Trading website. 

Learn More At NSW Fair Trading