We won't ask you to come to a main street location between 9am and 5pm. We will meet you at the time and place most convenient to you.
Getting to know the property
We’ll visit your property, take great photos and a walk-through video, talk with you about the nuances of the home and explore the surrounding area. This provides content for a property listing tenants will want to investigate further at inspection, while a video is infinitely helpful for prospective tenants who are relocating and potentially unable to inspect the property easily in person.
Advertising your property
Your property will be advertised on realestate.com.au, domain.com.au and promoted via our social media channels and our website. Each listing includes quality photography, a walk-through video and compelling copy. A For Lease sign will of course also be placed at the property.
Flexible and engaging open for inspections
We personally walk and talk prospective tenants through your property. We don’t just stand at the door and close up afterwards. We also negotiate open inspection times to meet the needs of prospective tenants, often after the “standard” operating hours of others.
First-rate tenant selection
Each application received for your property is checked methodically, shortlisted based on suitability and reference checked thoroughly. Prospective tenants are checked against tenancy blacklist databases. We discuss our findings and recommendations with you, and following your instruction, will notify the successful tenant.
Preparation of documents
We prepare all documentation required to tenant your investment property, including preparing the lease and any special terms and conditions of tenancy, ensuring full legislative compliance.
Exemplary service for long-term tenure
Our selection process ensures long-term tenants are found for your investment wherever possible. We support this ongoing through exceptional service and communication to both you and the tenant. Poor experience with a property manager is often the reason a tenant will leave.
Assistance with service connections
To ensure your tenant is as settled and comfortable as possible from day one, we offer assistance with establishing service connections such as phone, internet, power and gas.
New build property management experts
We are specialists at property management of newly built homes, bringing a more fine-grain awareness of the needs and potential challenges of “first with the keys” tenants.
Rent collection and daily arrears management
Our clients enjoy the reliability of a steady cash flow from their properties. Our systems monitor rental arrears daily. Any outstanding amounts are managed and remedied immediately. Learn more about our rental arrears management process.
Regular scheduled property inspections
We complete a full inspection of your property within the first 60 days of tenancy. This is supported immediately by a written report including comprehensive photos for your peace of mind. Properties managed by Carnelian are typically inspected three times every 12 months.
Co-ordination of all maintenance requirements
All maintenance requests raised by your tenant are addressed quickly. Tenants have the ability to log maintenance directly through an online portal accessible 24 hours a day, which our investors can also view at any time.
Monthly financial statements
Each month a clear financial statement will be provided, outlining all income and expenses related to management of your investment property.
Comprehensive end of financial year reporting
Included at the end of every financial year is a summary for your property. This can be provided to your accountant to assist in prompt preparation of your tax documentation.
Payment of rates on your behalf
To minimise effort for you, we can process payment of water rates, council rates, strata fees and more on your behalf. These payments can be deducted from your rental income and clearly noted on your monthly and end-of-year financial reporting.
Secure Investor and Tenant Portals
Every investor and tenant is provided access to our industry-leading secure online portal. Investors benefit from 24/7 access to property details including: lease start and end dates; rent paid-to date; maintenance jobs in progress; financial statements, and more.
Highly competitive property management rate
We offer an incredibly compelling property management rate and unrivalled service. We don’t charge to move an existing lease from your current agent to us. We are one of very few Newcastle property management businesses to transparently list our fees.